Improved internet in our Hampton!

You commented- we listened. Our hotel improved the wi-fi system (hardware and bandwidth) in August this year and since then we have not heard anything else but great comments about our fast and easily accessible internet. Because this service is so critical, we carefully monitor performance across multiple channels and look for ways to innovate and stay ahead of guest expectations. 

Hampton's Performance:

J.D. Power's 2013 North America Guest Satisfaction Index Study shows Hilton Worldwide is consistently beating our competition in guest satisfaction with Internet performance. And even better news ... Hampton recorded the best performance in Internet access of the 27 brands studied!

Hilton Worldwide launched the StayConnected program in 2005 to provide guests with high-quality, consistent Internet access at each of our hotels. The J.D. Power study included more than 80 hotel brands across all segments, including 27 full-service, focused-service and extended-stay brands managed by Hilton Worldwide and our four major competitors.


Hampton recorded the best performance in Internet access of any of the 27 brands. Here are some specifics:

• Only 4.78% of guests at Hampton had an issue with Internet, compared to 10.02% among the industry overall.

• Internet satisfaction at Hampton was significantly better statistically than in the previous year - one of only two brands in the segment to note a significant increase. 

High-quality Internet access is non-negotiable for today's guests, and J.D. Power statistics support this claim:

• Internet problems are the single highest guest problem driver, accounting for 31% of all reported guests problems.
• Guests who don't experience Internet problems provide overall J.D. Power scores that are 102-123 points higher (depending on the hotel segment) than those who do experience Internet problems.

National Coffee Day- September 29

Are you reading this blog over a steaming cup o' Joe? 

Sunday, September 29, is National Coffee Day. All around the US, businesses are offering patrons free or discounted cups to celebrate. 

In honor of the "holiday" please stop by in our Hampton Inn and Suites in Pinedale -the week of September 29th - October 5th and get a free cup of your choice (Robust, Regular or Decaff ) on your way to work or if you only passing by (please mention the offer from the blog to the breakfast attendant).

Some Coffee Fun Facts to savor:

• According to legend, a sixth-century Ethiopian goat herder named Kaldi discovered his goats frolicking from one coffee shrub to another. He recognized that the coffee berries they were eating had a stimulating effect, and he began to experiment with the seeds. A century later, brewed coffee emerged in Arabia and the popularity of coffee grew at an exponential rate. 
• Today, more than 400 billion cups of coffee are consumed each year. As a world commodity, coffee is second only to oil!
• Recently, scientists are researching on other use of coffee beans. Some researches revealed that coffee beans may replace fossil fuel and work in motor engines in next centuries.
• If you’re willing to consume more caffeine, you should buy the light roasted coffee beans. Dark roasted coffee beans contain less caffeine than the lighter beans.
• Kopi Luwak is excreted by a Sumatran species of wild cats. This refers to the most expensive coffee in the whole world. You will have to pay $100 to buy 4 oz of coffee.
• Once a coffee-lover made a world record of consuming coffee. He drank 82 cups of coffee (about a gallon) in 7 consecutive hours.
• During world war II, the soldiers used to compete against each other to secure the top coffee consumer’s position. US marine reported that the record was 20 cups a day.

Now ... take a coffee break, and have a great day!

Customer Appreciation BBQ- June 26th, 2013

Please join us for our biannual customer appreciation BBQ.

We will serve fresh grilled hamburgers, hot dogs and all the condiments.
Cold beers, wine and soft drinks will be provided as well.

Hope to see you all!

Something to brag about

Our Hampton Inn and Suites in Pinedale, WY recognized as "Best of the Best"!

Our hotel was acknowledged this week for our Outstanding / Green Zone Performance for maintaining exceptional product and service quality. Hilton Worldwide completed their most recent quality assurance evaluation and distinguished our lodging property as one of the "Best of the Best" in the Hilton family of brands. This placed us among top 6% Hilton brand hotels all around the globe.

Hampton Inn & Suites -  Pinedale scored over 95% in overall brand standards and property conditions, and received a 99.6% in overall cleanliness.  Stephen Arnold, Vice President Services and Quality Assurance for Hampton congratulated our General Manager, Octavian C. Dumitrescu on Tuesday, "your team not only set and reached this high standard, but has maintained it for three consecutive years.  Engaging the guests and maintaining their happiness is what it takes to retain loyalty and we are very proud of you and your team's work". 

Wait...and that is not all.....

Based on the feedback from our customers- our hotel also received TripAdvisor® Certificate of Excellence award. The accolade, which honors hospitality excellence, is given only to establishments that consistently achieve outstanding traveler reviews on TripAdvisor, and is extended to qualifying businesses worldwide. Only the top-performing 10 percent of businesses listed on TripAdvisor receive this prestigious award.

To qualify for a Certificate of Excellence, businesses must maintain an overall rating of four or higher, out of a possible five, as reviewed by travelers on TripAdvisor, and must have been listed on TripAdvisor for at least 12 months. Additional criteria include the volume of reviews received within the last 12 months. 

Family Rodeo Package

available 

June 14

 July 11,12,13

 August 2, 9, 16, 23

Bring the whole family out to enjoy an evening in the true west.  Experience a western outdoor cookout in a natural setting with a beautiful view of the spectacular Wind River Mountains at Pitchfork Fondue followed by a night of excitement watching calf roping, barrel racing, bull riding, bareback riding, saddle bronc riding and mutton busing at the Wind River Rodeo.

The rodeo  takes place in two hours of affordable, action-packed excitement for the entire group  

    Price:  Starting at $309 plus tax for one night , two adults and two children under 12 at Hampton Inn, western cookout dinner, and admission to the rodeo


Booking Conditions:  Must book 2 days in advance
Cancellation Policy:  48 hours prior to arrival 

To book, please call us directly at 307.367.6700

Stay and Boat in Pinedale, WY

 Caption: Courtesy of Lakeside Lodge and Marina

 
With snow melting and spring wildflowers ready to bloom, Hampton Inn and Suites in Pinedale starts gearing up for the busy summer season. We will be adding a new summer package to our portfolio:


Stay and Boat Package (starting from $159 for family of 4). 

Sleep in comfort in our clean fresh bed, enjoy the indoor pool, Jacuzzi and Fitness Center. In the morning fill up on our complimentary Hampton on the House Hot breakfast and coffee and head to Fremont Lake in a natural setting of the spectacular Wind River Mountain Range.

Package includes half a day 16` Princecraft Alum Fishing Boat rental (4 people max.) at the Lakeside Lodge and Marina. Explore the lake, watch the abundant wild life, fish and hike at the end of the lake to have a beautiful view of Wind River Range.

Call us at 307-367-6700 or email eva.egbert@hilton.com for details.

Fremont Lake is the second natural lake in Wyoming, located just 6 miles from our hotel. The lake is eleven miles long, half a mile wide and over 600 feet deep at its deepest point. The lake was scooped out by an ancient glacier and is dammed at the lower end by a terminal moraine. It was named after John C. Fremont, who surveyed the area in 1842 while mapping the Oregon trail.

Shoreline is mostly undeveloped with abundant of wildlife- you can see bald eagles, osprey, mule deer, pronghorn, elk and moose. Both grizzly bears and black bears inhabit the mountains around the lake. Fremont lake contains populations of lake, rainbow and brown trout and some kokanee salmon.

The Fremont Lake Sailing Regatta is held each August to the delight of avid sailors and spectators. Watercraft of all kinds are allowed on Fremont Lake, with boats up to 35 feet launching from the Lower Boat Dock when water depths are normal. You can rent kayaks, canoes and windsurf at the Marina.



Families also enjoy Sandy Beach, a small natural beach, where the water is relatively shallow,  just off the main access road. A picnic area is adjacent and helps keep the beach area clean.

Pinedale HILLCLIMB - March 8th and 9th, 2013

Rocky Mountain Snowmobile Hillclimb Association (RMSHA) have added White Pine to their 2013 events calendar. The action packed schedule is expected to attract around 180 hardcore snowmobile racers from the rocky mountain region, racing in 4 separate categories with the final race off for the supreme title “King of the Hill”.

Races start each day at 8 am on both March 8th and 9th. In each category, Pro Stock, Pro Improved stock, Pro Mod and Pro Master, spectators will see racers on snowmobiles ranging from 600cc to 1000cc as well as an Open class . Also included in the program will be Women’s event (limited to 800cc) and the local’s favorite “anything goes” - a fun race which challenges local enthusiasts to try their machine against the hill.

Are you planning on coming to the 2013 White Pine RMSHA HillClimb on March 8 & 9?

Make your room reservations with us now here. With around 180 snowmobile racers alone expected, you’ll want to make sure and plan ahead!