Improved internet in our Hampton!

You commented- we listened. Our hotel improved the wi-fi system (hardware and bandwidth) in August this year and since then we have not heard anything else but great comments about our fast and easily accessible internet. Because this service is so critical, we carefully monitor performance across multiple channels and look for ways to innovate and stay ahead of guest expectations. 

Hampton's Performance:

J.D. Power's 2013 North America Guest Satisfaction Index Study shows Hilton Worldwide is consistently beating our competition in guest satisfaction with Internet performance. And even better news ... Hampton recorded the best performance in Internet access of the 27 brands studied!

Hilton Worldwide launched the StayConnected program in 2005 to provide guests with high-quality, consistent Internet access at each of our hotels. The J.D. Power study included more than 80 hotel brands across all segments, including 27 full-service, focused-service and extended-stay brands managed by Hilton Worldwide and our four major competitors.


Hampton recorded the best performance in Internet access of any of the 27 brands. Here are some specifics:

• Only 4.78% of guests at Hampton had an issue with Internet, compared to 10.02% among the industry overall.

• Internet satisfaction at Hampton was significantly better statistically than in the previous year - one of only two brands in the segment to note a significant increase. 

High-quality Internet access is non-negotiable for today's guests, and J.D. Power statistics support this claim:

• Internet problems are the single highest guest problem driver, accounting for 31% of all reported guests problems.
• Guests who don't experience Internet problems provide overall J.D. Power scores that are 102-123 points higher (depending on the hotel segment) than those who do experience Internet problems.